Return Policy

Return Policy

Last updated: August 17, 2026

1. Overview

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our return policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return must be initiated within 30 days of the delivery date.
  • You must have proof of purchase (order confirmation or receipt).

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale or non-returnable at the time of purchase
  • Perishable goods
  • Personalized or custom-made items
  • Intimate or sanitary goods for hygiene reasons

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at support@mystore.com with your order number and reason for return.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging and include your RMA number.
  4. Ship the item to the address provided by our support team.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid return shipping label.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days and credited to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.
  • If you haven't received your refund after 10 business days, please contact your bank or credit card company first, then reach out to us.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@mystore.com.

8. Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

9. Contact Us

If you have any questions about our Return Policy, please contact us:

  • Email: support@mystore.com
  • Address: [Your Business Address]